Helpdesk: Escalation
by Vertel AB
14.0
Category |
Helpdesk
|
Technical Name |
|
License |
AGPL-3
|
Website | https://vertel.se/apps/odoo-helpdesk/helpdesk_escalation |

Overview, Helpdesk Escalation
Enhances the Helpdesk module by introducing an additional action button in the ticket form view, enabling users to seamlessly convert tickets into tasks.

Complete your ticket
A ticket must contain a Description.Depending on your set up, your ticket will be given assigned a project. If a project is missing you'll add a relevant project.

Escalate
Now you can select and Escalate!