Helpdesk: Escalation
Helpdesk: Escalation
Helpdesk: Escalation
by Vertel AB
14.0
Category
Helpdesk
Technical Name
helpdesk_escalation
License
AGPL-3
Website https://vertel.se/apps/odoo-helpdesk/helpdesk_escalation

Overview, Helpdesk Escalation

Enhances the Helpdesk module by introducing an additional action button in the ticket form view, enabling users to seamlessly convert tickets into tasks.

Complete your ticket

A ticket must contain a Description.

Depending on your set up, your ticket will be given assigned a project. If a project is missing you'll add a relevant project.


Escalate

Now you can select and Escalate!